Which of the following is true about using IM and text messaging for brief business messages?
A)Text messaging is the preferred mode of communication over IM for brief business messages.
B)IM is used extensively for conversational exchanges, and the technology is replacing both email and voice mail in many situations.
C)Text messaging is more informal in its approach to business communication when compared to IM.
D)IM does not require user authentication unlike text messaging.
E)Messages sent through IM can easily be logged for later review and archived.

Question

Quizplus · Accepted Answer

B)The benefits of IM include its capability for rapid response to urgent messages, lower cost than phone calls and email, ability to mimic conversation more closely than email, and availability on a wide range of devices. In addition, because it more closely resembles one-on-one conversation, IM doesn't get misused as a one-to-many broadcast method as often as email does.

Which of the Following Is True About Using IM and Text