An organization has recently introduced radical changes in its methods of working.Managers of various departments must now ascertain employees' views on the changes and gauge morale.However,there is a concern that employees may not be fully honest about their reactions and may tend to present a positive picture of the situation.Which of the following communication media can managers use to obtain an accurate impression of the situation?
A)multimedia
B)written media
C)oral media
D)electronic media
E)visual media

Question

Quizplus · Accepted Answer

C)Oral communication is best when you need to encourage interaction, express emotions, or monitor emotional responses. By giving communicators the ability to see, hear, and react to each other, oral media are useful for encouraging people to ask questions, make comments, and work together to reach a consensus or decision.

An Organization Has Recently Introduced Radical Changes in Its Methods