Question 1

The goal of content listening is to ________.
A)understand the speaker's feelings, needs, and wants
B)analyze the speaker's intentions and motives
C)understand and retain the information in the speaker's message
D)critique the speaker's style and any limitations in the presentation
E)evaluate the logic of the argument

Accepted Answer

C)The primary goal of content listening is to understand and retain the information in the speaker's message. With this type of listening, you ask questions to clarify the material but don't argue or judge.

Question 2

D&B Solutions currently uses teleconferencing and telepresence technologies to hold meetings with executives in different locations,but is now considering switching over to virtual meetings in virtual worlds such as Second Life.Which of the following,if true,would weaken D&B's decision to opt for virtual meetings?
A)Virtual worlds such as Second Life are user-friendly, require little technical knowledge, and are cost-effective in the long term.
B)Virtual meetings allow participants to multitask.
C)More than the mode used for communication, the success of any official interaction depends on the involvement of the participants.
D)Virtual meetings are considered to be the most modern and progressive method of business communication.
E)Companies usually find it very difficult to establish a successful brand presence on virtual worlds such as Second Life.

Accepted Answer

B)Because virtual meetings offer less visual contact and nonverbal communication than in-person meetings, leaders need to make sure everyone stays engaged and has the opportunity to contribute. Paying attention during online meetings takes greater effort as well. Participants need to stay committed to the meeting and resist the temptation to work on unrelated tasks.

Question 3

Which of the following is an example of an informational meeting?
A)a meeting to announce the scope of a new PR campaign for a company
B)a meeting to decide and allot responsibilities for individual employees for the coming week
C)a meeting to analyze the status of an ongoing project and obtain feedback about performance
D)a meeting to find a solution to control rising overheads
E)a meeting to persuade participants to make a donation to a charity

Accepted Answer

A)Informational meetings involve sharing information and perhaps coordinating action.

Question 4

The purpose of an agenda is to ________.
A)summarize the important information presented and the decisions made during a meeting
B)set out the parliamentary procedure to run the meeting
C)guide the progress of the meeting so that all participants know what will be presented
D)record the proceedings of the meeting in detail as they happen
E)give non-participants an overview of what took place at a meeting once it is over

Accepted Answer

An agenda is a list of items to be discussed during a meeting. Its purpose is to guide the progress of the meeting so that all participants know what will be presented. This allows them to prepare, stay on track, and make decisions effectively. The other options, such as summarizing the information after the meeting or recording the proceedings in detail, are not the primary purpose of an agenda.

Question 5

________ can convey nonverbal subtleties such as facial expressions and hand gestures and enable realistic conferences in which participants thousands of miles apart almost seem to be in the same room.
A)Telepresence
B)Microblogging
C)Instant messaging
D)Intranet
E)Extranet

Accepted Answer

Telepresence allows for high-quality audio and video transmission, making it possible to see and hear remote participants in real-time. This technology can convey nonverbal subtleties such as facial expressions and hand gestures, enabling realistic conferences in which participants thousands of miles apart almost seem to be in the same room. Microblogging, instant messaging, intranet, and extranet do not have the same level of nonverbal communication capabilities as telepresence.

Question 6

Derek coordinates the sales staff for a pharmaceutical company.As the salespersons frequently travel across the country,arranging meetings with everyone at the same time is difficult.Most of the salespeople do not have laptops,but rely on their smartphones for communication.Which of the following is the easiest way for Derek to arrange a meeting with all the salespeople?
A)social networking
B)intranets
C)videoconferencing
D)telepresence
E)instant messaging

Accepted Answer

Instant messaging would be the easiest way for Derek to arrange a meeting with all the salespeople as most of them rely on their smartphones for communication. It is also a quick and efficient way to communicate and can be used to send out a group message to all salespeople. Videoconferencing and telepresence may not be feasible options as not all salespeople may have access to the necessary equipment. Social networking and intranets may not be the most effective means of communication for arranging a meeting.

Question 7

Ruth is the editor of Bliss,a lifestyle magazine.Rachel has written a substandard article for the magazine and Ruth has to give feedback to help her improve the piece.Which of the following is the most effective way to offer feedback?
A)Ruth should mark out the faults in the article and send it back to Rachel.
B)Ruth should ask Rachel to explain her mistakes.
C)Ruth should tell Rachel the shortcomings of her method and approach to writing.
D)Ruth should point out weak areas in the article and suggest alternative approaches.
E)Ruth should compare Rachel's methods to the standards of the magazine to bring out the flaws in the article.

Accepted Answer

D)This is the most constructive approach to criticism as it avoids personal attacks and gives the recipient clear guidelines for improvement.

Question 8

During meetings,it's good practice to appoint a person to record the ________,a summary of the important information presented and the decisions made during the meeting.
A)agenda
B)inventory
C)bulletin
D)minutes
E)timetable

Accepted Answer

The term that refers to a summary of the important information presented and the decisions made during the meeting is "minutes". Therefore, the best choice is D, which stands for "minutes".

Question 9

Jim is the manager at a product development facility.His team has just been given a new assignment and he needs to hold a meeting to tell the team about it and discuss possible approaches to the assignment.To achieve this,Jim needs to hold a(n)________ .
A)informational meeting, because he is conveying information about the assignment
B)feedback meeting, to discuss the individual performances of the employees
C)one-on-one meeting with every team member to tell them their responsibilities
D)decision-making meeting, because the meeting will cover all possible actions
E)review meeting, because the team will need to review its previous performance

Accepted Answer

A)Informational meetings involve sharing information and perhaps coordinating action.

Question 10

In which of the following methods of holding business meetings is nonverbal communication absent?
A)telephone conferences
B)video conferences
C)instant messaging
D)telepresence technologies
E)in-person meetings

Accepted Answer

Nonverbal communication is absent in instant messaging because it relies solely on written text, lacking the visual or auditory cues present in other forms of communication.

Question 11

The best-known guide to parliamentary procedure is ________.
A)the SEC Standards of Ethics
B)Robert's Rules of Order
C)Business Communication 2.0
D)the basic communication model
E)the Code of Professional Conduct

Accepted Answer

Robert's Rules of Order is the most widely used and recognized guide to parliamentary procedure in organizations and meetings. The other options listed are not guides to parliamentary procedure.

Question 12

Formal meetings often use ________,a time-tested method for planning and running effective meetings.
A)code of ethics
B)networking
C)wikis
D)judicial review
E)parliamentary procedure

Accepted Answer

Parliamentary procedure is a time-tested method for planning and running effective formal meetings. It provides a structured framework for discussing and voting on topics, allowing for equal participation and fair decision-making.

Question 13

Which of the following statements is an example of constructive criticism?
A)Your argument will be stronger if you rewrite the introduction to include more details about the event.
B)There were three factual errors in the document you sent. You have been very careless of late.
C)Your meaning is unclear, you should rework the document for more clarity.
D)Your method of organizing information is inappropriate for the subject.
E)You need to improve your style of writing, it is not suited to the topic.

Accepted Answer

A)Constructive feedback focuses on stimulating improvement. It avoids personal attacks and gives the person clear guidelines for improvement.

Question 14

Which of the following is an example of a decision-making meeting?
A)A manager has to tell his team about the new leave policy.
B)The chairman of the board holds a meeting to announce his retirement.
C)The department meets to review the progress of a project.
D)A team meets to determine a strategy to counter a competitor.
E)The team gathers to celebrate the completion of a project.

Accepted Answer

D)Decision-making meetings involve analysis, problem solving, and in many cases, persuasive communication.

Question 15

Patrick's sales department meets to discuss targets and strategies for the coming month.As the head of the department,Patrick invites inputs from all the employees,but Brendan dominates the meeting,offering multiple suggestions,while the others do not participate.What should Patrick,as the leader,do in this situation?
A)He should adopt Brendan's suggestions as they are the only options.
B)He should remind Brendan that time is limited and the others need to be heard as well.
C)He should ask Brendan to leave the meeting.
D)He should ignore Brendan's suggestions and invite responses from other participants.
E)He should call off the meeting and invite written suggestions.

Accepted Answer

B)In any meeting, some participants are too quiet and others are too talkative. The leader should draw out nonparticipants by asking for their input. For the overly talkative, the leader can say that time is limited and others need to be heard.

Question 16

PR firm Psylent wanted to generate new techniques and ideas for promotions.The company decided to conduct a "Best promotional idea challenge" to source ideas from all its employees,located in branches across the country.It invited employees to share and discuss ideas on the company intranet.At the end of the campaign,Psylent Hill had generated many viable promotional strategies.This method of generating ideas is known as ________.
A)groupthink
B)online brainstorming
C)outsourcing
D)social networking
E)teleconferencing

Accepted Answer

B)Using online brainstorming, a company can conduct "idea campaigns" to generate new ideas from people across the organization.

Question 17

Which of the following is true for feedback about writing efforts?
A)Destructive feedback focuses on the process and outcomes of communication.
B)Feedback is constructive and always results in improvement.
C)Constructive criticism makes no effort to stimulate improvement.
D)Constructive criticism focuses on personal shortcomings.
E)Destructive feedback delivers criticism with no effort to stimulate improvement.

Accepted Answer

E)Constructive feedback, sometimes called constructive criticism, focuses on the process and outcomes of communication, not on the people involved. In contrast, destructive feedback delivers criticism with no effort to stimulate improvement.

Question 18

Which of the following is true in the case of business meetings?
A)The more participants there are, the more likely it is that a meeting will see effective results.
B)Decision-making meetings should include only those people likely to help the meeting reach its objective.
C)Informational meetings involve analysis, problem solving, and in many cases, persuasive communication.
D)Decision-making meetings should include all the people likely to be affected by the decisions.
E)The purpose of the agenda is to help the leader guide the progress of the meeting; participants need not know the agenda.

Accepted Answer

Including only those people who are necessary for decision-making ensures that the meeting stays on track and reaches its objective without unnecessary distractions or delays.

Question 19

Which of the following is true for online meetings through telepresence technologies?
A)The use of parliamentary procedure is not possible in online meetings.
B)Nonverbal communication is insignificant in meetings using telepresence technology.
C)Rules of etiquette are generally relaxed and online meetings are usually informal.
D)Telepresence allows participants to convey more nonverbal signals than other virtual methods.
E)As participants in online meetings are far apart, a leader is not necessary to monitor meetings.

Accepted Answer

Telepresence technologies provide high-quality audio and visual communication, allowing participants to convey more nonverbal signals than other virtual methods.

Question 20

Which of the following is true of parliamentary procedure?
A)Parliamentary procedure is important to plan and run effective meetings.
B)Parliamentary procedure is ineffective during virtual meetings and videoconferences.
C)Using parliamentary procedure during a meeting makes the presence of a leader unnecessary.
D)All meetings will be ineffective unless parliamentary procedure is used.
E)Parliamentary procedure is used only for informational meetings, which require no participation.

Accepted Answer

Parliamentary procedure is important to plan and run effective meetings. It provides structure and guidelines for discussion, decision-making, and voting, ensuring that everyone has a fair and equal opportunity to participate and that decisions are made efficiently and democratically.

Quiz 2: Mastering Team Skills and Interpersonal Communication

The goal of content listening is to ________.

Which of the following is an example of an informational meeting?

The purpose of an agenda is to ________.

________ can convey nonverbal subtleties such as facial expressions and hand gestures and enable realistic conferences in which participants thousands of miles apart almost seem to be in the same room.

Ruth is the editor of Bliss,a lifestyle magazine.Rachel has written a substandard article for the magazine and Ruth has to give feedback to help her improve the piece.Which of the following is the most effective way to offer feedback?

During meetings,it's good practice to appoint a person to record the ________,a summary of the important information presented and the decisions made during the meeting.

Jim is the manager at a product development facility.His team has just been given a new assignment and he needs to hold a meeting to tell the team about it and discuss possible approaches to the assignment.To achieve this,Jim needs to hold a(n) ________ .

In which of the following methods of holding business meetings is nonverbal communication absent?

The best-known guide to parliamentary procedure is ________.

Formal meetings often use ________,a time-tested method for planning and running effective meetings.

Which of the following statements is an example of constructive criticism?

Which of the following is an example of a decision-making meeting?

Which of the following is true for feedback about writing efforts?

Which of the following is true in the case of business meetings?

Which of the following is true for online meetings through telepresence technologies?

Which of the following is true of parliamentary procedure?