Question 1

James is preparing an analytical report-specifically a troubleshooting report-using the direct approach.Such straight-forward reports generally need to ________.
A)discuss the problem and purpose in the body
B)state conclusions or recommendations in the introduction
C)use the introduction of the report to provide evidence and support
D)discuss background in the body of the report
E)reserve conclusions or recommendations for the body

Accepted Answer

B)For analytical reports using the direct approach, you'll generally state your conclusions or recommendations in the introduction and use the body of your report to provide your evidence and support.

Question 2

A work plan for a proposal,which describes how you'll accomplish what must be done,states when work will begin,how it will be divided into stages,when you'll finish,and whether follow-up will be needed.This is usually included in the ________.
A)introduction
B)scope
C)body
D)close
E)conclusion

Accepted Answer

C)A work plan, which describes how you'll accomplish what must be done, states when work will begin, how it will be divided into stages, when you'll finish, and whether follow-up will be needed. This is usually included in the body of the proposals.

Question 3

If you are creating a new wiki,think through your long-term purpose carefully because ________.
A)wikis cannot be created for a one-time project, like creating reports
B)modification of wikis is unrestricted, anybody can make changes
C)you need to set what rules and guidelines you will establish to guide the growth of the wiki
D)wikis don't need any security measures, since it is accessible by anyone
E)wikis have to be an ongoing project, such as maintaining "help" files for a software program

Accepted Answer

C)If you are creating a new wiki, think through your long-term purpose carefully, just as you would with a new blog or podcast channel. Will the wiki be a one-time project (creating a report, for example)or an ongoing effort (such as maintaining "help" files for a software program)? Who will be allowed to add or modify content? Will you or someone else serve as editor, reviewing all additions and changes? What rules and guidelines will you establish to guide the growth of the wikis? What security measures might be required?

Question 4

Erin has been asked to maintain a "live" website.Therefore,she needs to ________.
A)use the inverted pyramid style
B)maintain outdated information on the website in chronological order
C)keep adding fresh content and deleting content that is out of date or no longer relevant to the organization's target audience
D)write effective headings and links that serve for both site navigation and content skimming
E)adapt her content for a global audience

Accepted Answer

C)Make your website a "living" document by adding fresh content and deleting content that is out of date or no longer relevant to your target audience. Over time, websites can accumulate many pages of outdated information that get in the way and send a negative message about the company's efforts to stay on top of user needs.

Question 5

Review of arguments,reader benefits,and the merits of your approach are generally included in the ________ of the proposal.
A)introduction
B)background
C)body
D)close
E)scope

Accepted Answer

D)Review of arguments, reader benefits, and the merits of your approach are generally included in the close of the proposal.

Question 6

In the body of her proposal,Ruth is describing her organization's experience,personnel,and facilities and relating them to readers' needs.She is also including a list of client references.This statement is known as the ________.
A)facts and evidence to support her conclusions
B)work plan
C)statement of qualifications
D)benchmarks
E)analysis of action

Accepted Answer

C)The statement of qualifications provides the description of the organization's experience, personnel, and facilities-relating it all to readers' needs and includes a list of client references.

Question 7

Bart is relatively new to wikis and needs to practice his writing and editing skills.He should ________.
A)write and edit content on a notepad, before loading it to the wiki
B)use the sandbox
C)use the talk page
D)use screencasts
E)use different page templates and formatting options than the rest of the wiki

Accepted Answer

B)New users should take advantage of the sandbox, if available; this is a "safe," nonpublished section of the wiki where team members can practice editing and writing.

Question 8

In his proposal when Richard is indicating exactly how he will accomplish the solution,he is presenting the ________.
A)organizational plan
B)work plan
C)statement of qualifications
D)request for proposal
E)statement of solution

Accepted Answer

B)A work plan in a proposal indicates exactly how you will accomplish the solution presented in the proposal.

Question 9

While closing a proposal,summarize key selling points and ________.
A)provide necessary additional information
B)restrict additional information to the appendix
C)benefits, then ask for a decision from the audience
D)restate the purpose of the proposal
E)do not be redundant with the repetition of benefit statements

Accepted Answer

C)Close by summarizing key selling points and benefits, then ask for a decision from the audience.

Question 10

In a report,discussing factors beyond your control that affect report quality is called ________.
A)an excuse for poor research
B)stating the problem/purpose
C)stating the scope
D)stating limitations
E)reviewing the background

Accepted Answer

D)Limitations - Discuss factors beyond your control that affect report quality-but note that this should not be an excuse for poor research or a poorly written report.

Question 11

Compared to offline content,the composition of online content requires unique considerations.Which of these statements strengthens this argument?
A)Mia should make sure that all her content on the company website is accurate and bias-free because today's readers are very critical of the information they receive.
B)The article on inflation was useful and well written. The important concepts in the main article were hyperlinked, so that they can be explained in detail in the subsequent links.
C)Earlier most towns had just one newspaper, but today the number of newspapers has definitely grown.
D)To create effective headings, one should use meaningful keywords and avoid the temptation of resorting to clever wordplay.
E)Magazines, both online and offline, are finding it difficult to gain sufficient readership due to an increasing number of substitutes.

Accepted Answer

B)Readers may prefer articles to be either detailed or concise. In this scenario, both objectives can be met using technology. The other scenarios have considerations that are not exclusive to just online content.

Question 12

Artie is aware that the content and length of the close of a report depend primarily on his choice of the direct or indirect approach.If he is using the direct approach,in the close he should ________.
A)present his conclusions or recommendations, if he hasn't done so in the body
B)introduce new facts in his close, to maintain interest
C)end with a summary of key points, listed in the order that they appear in the report body
D)outline the steps for a process
E)discuss the sources and methods used in the report

Accepted Answer

C)If you're using the direct approach, you can end with a summary of key points, listed in the order in which they appear in the report body. If you're using the indirect approach, you can use the close to present your conclusions or recommendations (your main idea, in other words)if you didn't end the body with this information.

Question 13

Adapting online content for a global audience is the ideal,but it is expensive.Some companies deal with this issue by ________.
A)localizing the homepage of a website but keeping the more detailed content in its original language
B)avoiding reader-oriented content
C)localizing the entire website and charging for access
D)providing more detail than may be needed
E)accepting that the web is not conducive to localizing content

Accepted Answer

A)As much as possible, adapt your content for a global audience. Translating content is expensive, so some companies compromise by localizing the homepage while keeping the deeper, more detailed content in its original language.

Question 14

Most online readers won't dig for buried information.If they can't find the right information quickly,they will move on to another page or site.To avoid this,online content developers should ________.
A)prevent readers from skimming to maintain an effective website
B)cover the most important information briefly at first and then gradually reveal successive layers of detail
C)avoid lists and summaries
D)present information in a concise, skimmable format
E)not accumulate many pages of outdated information

Accepted Answer

D)Present your online information in a concise, skimmable format. Effective websites use a variety of means to help readers skim pages quickly, including lists, use of color and boldface, informative headings, and helpful summaries that give readers the option of learning more if they choose to do so.

Question 15

The introduction of a proposal describes the problem you intend to solve or the opportunity you want to pursue,along with your suggested solution.However,proposal introductions can vary depending on whether the proposal is internal or external,direct or indirect,and most obviously when it is solicited or unsolicited.Which of the following proposal introductions would strengthen the argument that a solicited proposal should be direct in order to garner interest?
A)If you are an entrepreneur based out of your garage, or a work-from-home mother, a good home office will give you the necessary edge to stay focused at your tasks. So, we at JWS Remodeling Solutions would be happy to convert your existing living room into a home office according to your specifications, in the shortest possible time.
B)JWS Remodeling Solutions would be happy to convert your existing living room area into a home office according to the specifications mentioned in your request. As part of our early bird offer, you will receive a 10 percent discount on the quoted price. We can begin work on November 23 and we'll complete the project by December 15th. That is a week faster than requested.
C)JWS Remodeling Solutions has been in the business of helping entrepreneurs create better work places for the past two years. We would be happy to convert your existing living room area into a home office, in the shortest possible time, thanks to the revolutionary technology of interlocking rivets. As a bonus, it also helps save space!
D)JWS Remodeling Solutions would be happy to convert your existing living room area into a home office. Our construction approach is unique. We provide a full staff of licensed tradespeople and schedule our projects in a manner that seamlessly links the different stages of the project.
E)We understand that every effort counts in the struggle against global warming, and that is why all our materials are sourced from recycling plants and from renewable resources which have the lowest carbon footprint. JWS Remodeling Solutions would be happy to convert your existing living room area into a home office according to the specifications that you requested.

Accepted Answer

B)This proposal introduction is for a solicited proposal and uses the direct approach (recommendations and conclusions mentioned in the introduction)and garners immediate interest from the reader by mentioning the discount and faster completion time. The other proposals are either unsolicited (A, C, D)or solicited and indirect (E).

Question 16

Readers understand that a proposal is a persuasive message,so they're willing to accommodate a degree of ________ in your writing.
A)drama
B)monotony
C)inconsistency
D)promotional emphasis
E)humor

Accepted Answer

D)Readers understand that a proposal is a persuasive message, so they're willing to accommodate a degree of promotional emphasis in your writing-as long as it is professional and focused on their needs.

Question 17

To be a valuable wiki contributor,________.
A)include wordplay and let readers click through the site to figure out where they're going
B)let go of traditional expectations of authorship, including individual recognition and control
C)give as much information as possible and translate content
D)avoid using templates as it would interfere with individual creativity
E)post copyrighted material

Accepted Answer

B)To be a valuable wiki contributor, let go of traditional expectations of authorship, including individual recognition and control.

Question 18

To help ensure that your content fits the same style as the rest of the wiki,use ________.
A)the sandbox
B)the safebox
C)page templates and other formatting options
D)screencasts
E)the inverted pyramid style

Accepted Answer

C)Using page templates and other formatting options can help ensure that your content fits the same style as the rest of the wiki.

Question 19

The wiki environment should ________.
A)allow uploading copyrighted material
B)not allow robust disagreements
C)implement different page templates and formatting options
D)use monotonous language
E)encourage discussions

Accepted Answer

E)The wiki environment should encourage discussions and even robust disagreements, as long as everyone remains civil and respectful.

Question 20

In the inverted pyramid style you ________.
A)rely on word play and allow readers to click through and figure out where they're going
B)regularly add fresh content and delete content that is out of date
C)localize the entire website and charge for access
D)cover the most important information briefly at first and then gradually reveal successive layers of detail
E)translate content to adapt to a global audience

Accepted Answer

D)In an environment that presents many reading challenges, compelling, reader-oriented content is a key to success. Wherever you can, use the inverted pyramid style, in which you cover the most important information briefly at first and then gradually reveal successive layers of detail-letting readers choose to see those additional layers if they want to.

Quiz 11: Writing and Completing Reports and Proposals

James is preparing an analytical report-specifically a troubleshooting report-using the direct approach.Such straight-forward reports generally need to ________.

A work plan for a proposal,which describes how you'll accomplish what must be done,states when work will begin,how it will be divided into stages,when you'll finish,and whether follow-up will be needed.This is usually included in the ________.

If you are creating a new wiki,think through your long-term purpose carefully because ________.

Erin has been asked to maintain a "live" website.Therefore,she needs to ________.

Review of arguments,reader benefits,and the merits of your approach are generally included in the ________ of the proposal.

In the body of her proposal,Ruth is describing her organization's experience,personnel,and facilities and relating them to readers' needs.She is also including a list of client references.This statement is known as the ________.

Bart is relatively new to wikis and needs to practice his writing and editing skills.He should ________.

In his proposal when Richard is indicating exactly how he will accomplish the solution,he is presenting the ________.

While closing a proposal,summarize key selling points and ________.

In a report,discussing factors beyond your control that affect report quality is called ________.

Compared to offline content,the composition of online content requires unique considerations.Which of these statements strengthens this argument?

Artie is aware that the content and length of the close of a report depend primarily on his choice of the direct or indirect approach.If he is using the direct approach,in the close he should ________.

Adapting online content for a global audience is the ideal,but it is expensive.Some companies deal with this issue by ________.

Most online readers won't dig for buried information.If they can't find the right information quickly,they will move on to another page or site.To avoid this,online content developers should ________.

Readers understand that a proposal is a persuasive message,so they're willing to accommodate a degree of ________ in your writing.

To be a valuable wiki contributor,________.

To help ensure that your content fits the same style as the rest of the wiki,use ________.

The wiki environment should ________.

In the inverted pyramid style you ________.