Question 1

Which of the following informational reports outlines policies and procedures that need to be implemented?
A)personal activity reports
B)position papers
C)operating reports
D)business plans
E)progress reports

Accepted Answer

B)Informational reports to implement policies and procedures are: policy reports and positions papers. Position papers, sometimes called white papers or backgrounders, outline an organization's official position on issues that affect the company's success.

Question 2

Which of the following scenarios reflects sampling bias?
A)Natasha surveys 50 people at two leading malls to study consumer behavior in Atlanta.
B)Robert has designed a 20 minute online survey on product preference for his marketing class.
C)Brian includes leading questions to help people taking his product satisfaction survey.
D)Marilyn formulates a short and easy-to-answer property survey for East Clapham Town.
E)Brandon develops a group administered survey for 200 students at the same school to check the frequency of visits on various websites.

Accepted Answer

A)When selecting people to participate in a survey, the most critical task is getting a representative sample of the entire population in question.The online surveys you see on many websites potentially suffer from the same sampling bias: They capture only the opinions of people who visit the sites and who want to participate, which might not be a representative sample of the population. A good handbook on survey research will help you select the right people for your survey, including selecting enough people to have a statistically valid survey.

Question 3

The introduction of e-book readers like Kindle and iPad has created a dramatic shift in reading habits.Which of the following,if true,would weaken the argument that most busy business professionals prefer online reports to offline reports?
A)Bad reading postures can cause repetitive strain injuries. Ergonomically designed chairs could help reduce these injuries.
B)If they can't find what they're looking for in a few minutes, most readers will not read through the entire report.
C)When browsing through reports posted online, readers can proceed in any order they please.
D)Reading speeds are 25 percent faster on paper than on an electronic screen.
E)With most reports being emailed, organizations are turning into paperless environments.

Accepted Answer

D)If reading from paper is faster than online reading, business professionals, who are usually hard-pressed for time, may prefer offline reading.

Question 4

________ is a term used by website designers to describe the structure and navigational flow of all the parts of a website.
A)Topical organization
B)Metacrawlers
C)Search engine optimization
D)Informational design
E)Information architecture

Accepted Answer

E)Website designers use the term information architecture to describe the structure and navigational flow of all the parts of a website.

Question 5

Ron is setting up a website for his organization,which will cater to multiple target audiences like potential employees,customers,investors,and the news media.To organize his site effectively and help the readers explore on their own,he should ________.
A)develop the content and then plan the site structure
B)let his readers be in control by creating links and pathways
C)make a detailed work plan with a linear outline
D)keep information in large chunks, that are linked logically
E)provide a clear list of instructions

Accepted Answer

B)To organize your site effectively, let your readers be in control by creating links and pathways that let them explore on their own.

Question 6

Ricky has to prepare an informational report to simply present his company's annual sales,profits,and investments.Which of the following topical organizations is most suitable for such a report?
A)geography
B)sequence
C)category
D)similarities
E)chronology

Accepted Answer

C)Informational reports that use categories, group by topical category, such as sales, profit, cost, or investment.

Question 7

In a survey questionnaire,if we need to formulate questions to provide answers that are easy to analyze,we should ________.
A)not provide instructions
B)include leading questions
C)ask for opinions
D)base answers on numbers and facts
E)include compound questions

Accepted Answer

D)One of the tips to develop an effective survey questionnaire is to formulate questions to provide answers, that are easy to analyze. Numbers and facts are easier to summarize than opinions, for instance.

Question 8

Ruth has to prepare an informational report,highlighting the disadvantages of an older approach and the advantages of a newer approach.The topical organization of her material would involve ________.
A)comparison
B)category
C)similarities
D)sequence
E)chronology

Accepted Answer

A)Comparison shows similarities and differences (or advantages and disadvantages)between two or more entities.

Question 9

Which of the following is an important function achieved by documenting one's sources?
A)They help avoid plagiarism.
B)They help readers relate to the material.
C)They help readers explore the topic in more detail, if desired.
D)They help take advantage of the source documentation tools.
E)They are the logical conclusion to online research.

Accepted Answer

C)Documenting your sources serves three important functions: It properly and ethically credits the person who created the original material, it shows your audience that you have sufficient support for your message, and it helps readers explore your topic in more detail, if desired.

Question 10

________ provide the feedback that employees,managers,and others need in order to make decisions,take action,and respond to changes.
A)Informational reports
B)Market analysis reports
C)Troubleshooting reports
D)Due diligence reports
E)Analytical reports

Accepted Answer

A)Informational reports provide the feedback that employees, managers, and others need in order to make decisions, take action, and respond to changes.

Question 11

Which of the following is true about conducting interviews?
A)Open-ended questions elicit a specific answer, such as yes or no.
B)Interviews are more effective when done spontaneously, especially if you'd like to quote your subjects in writing.
C)Interviews can have a variety of formats, including email exchanges to group discussions.
D)Closed questions should be included to solicit opinions, insights, and information.
E)Include many closed questions to take full advantage of the interactive interview setting.

Accepted Answer

C)Getting in-depth information straight from an expert, customer, or other interested party can be a great method for collecting primary information. Interviews can have a variety of formats, from email exchanges to group discussions.

Question 12

Samantha needs to prepare and present a report which details the handling of certain hazardous materials in the organization's premises.For this she needs to prepare a ________.
A)compliance report
B)progress report
C)due diligence report
D)trouble shooting report
E)business plan

Accepted Answer

A)Reports to demonstrate compliance involve variety of compliance reports, such as tax returns and reports describing the proper handling of hazardous materials.

Question 13

A survey is valid and reliable,if it ________.
A)produces distinct results in similar conditions
B)includes compound questions
C)includes immeasurable variables and coefficients
D)captures only the opinions of people who want to participate
E)produces identical results if repeated under similar circumstances

Accepted Answer

E)Surveys can provide invaluable insights, but only if they are reliable (would produce identical results if repeated under similar conditions)and valid (measure what they're supposed to measure). To conduct a survey that generates reliable and valid results, you need to choose research participants carefully and develop an effective set of questions.

Question 14

Which of the following should a website designer do in order to ensure that her site is organized effectively?
A)Plan the site structure and navigation before she writes.
B)Take a survey directed at the targeted audience to make the site user-friendly.
C)Make a note of similar Websites and attempt to create a similar atmosphere.
D)Give the sequence of the content more importance than the navigation.
E)Ensure insertion of various promotions and ads in order to make the site look more commercial.

Accepted Answer

A)To organize the site effectively; plan your site structure and navigation before you write.

Question 15

Richard needs to get in-depth information about a new performance analysis tool straight from an expert whose ideas would be quoted in a report.For this Richard should ________
A)use a simple survey format
B)ask closed questions to get the experts opinion
C)insist on a videotaped interview
D)email a copy of the questions to the expert, two days before the interview
E)ask questions which can only be answered in numbers or facts

Accepted Answer

D)Also consider providing each subject with a list of questions at least a day or two before the interviews, especially if you'd like to quote your subjects in writing or if your questions might require people to conduct research or think extensively about the answers.

Question 16

Sue needs to create a report that looks into the financial implications of acquiring another company.So she needs to prepare a(n)________.
A)failure analysis report
B)market analysis report
C)analytical report
D)feasibility report
E)due diligence report

Accepted Answer

E)Due diligence reports examine the financial aspects of a proposed decision, such as acquiring another company.

Question 17

Justin needs to conduct and record interviews with potential customers,for a recently launched product.Which of these suggestions would you give him?
A)Focus generally on open-ended questions and provide the questionnaire before recording.
B)Focus generally on closed questions and these need not be recorded.
C)Use surveys to ask questions that include descriptors such as "often" or "frequently".
D)Never confuse the customer with both open and close questions.
E)Ask open-ended and closed questions but record with permission.

Accepted Answer

E)If you want to record interviews, ask ahead of time; never record without permission.

Question 18

Pam needs to conduct primary research on the effects of networking in organizations.Which of the following techniques is suitable for this?
A)electronic databases
B)trade journals
C)statistical databases
D)surveys
E)directories

Accepted Answer

D)Surveys and interviews are the most common primary research techniques.

Question 19

A survey is valid,if it ________.
A)produces identical results when repeated in different situations
B)measures what it is designed to measure
C)produces distinct results in similar conditions
D)captures only the opinions of people who want to participate
E)includes compound questions

Accepted Answer

B)Surveys can provide invaluable insights, but only if they are reliable (would produce identical results if repeated under similar conditions)and valid (measure what they're supposed to measure). To conduct a survey that generates reliable and valid results, you need to choose research participants carefully and develop an effective set of questions.

Question 20

________ provide feedback on a wide variety of an organization's functions,including sales,inventories,expenses,shipments,and so on.
A)Business plans
B)Personal activity reports
C)Policy reports
D)Operating reports
E)Position papers

Accepted Answer

D)Operating reports provide feedback on a wide variety of an organization's functions, including sales, inventories, expenses, shipments, and so on.

Quiz 10: Understanding and Planning Reports and Proposals

Which of the following informational reports outlines policies and procedures that need to be implemented?

Which of the following scenarios reflects sampling bias?

The introduction of e-book readers like Kindle and iPad has created a dramatic shift in reading habits.Which of the following,if true,would weaken the argument that most busy business professionals prefer online reports to offline reports?

________ is a term used by website designers to describe the structure and navigational flow of all the parts of a website.

Ron is setting up a website for his organization,which will cater to multiple target audiences like potential employees,customers,investors,and the news media.To organize his site effectively and help the readers explore on their own,he should ________.

Ricky has to prepare an informational report to simply present his company's annual sales,profits,and investments.Which of the following topical organizations is most suitable for such a report?

In a survey questionnaire,if we need to formulate questions to provide answers that are easy to analyze,we should ________.

Ruth has to prepare an informational report,highlighting the disadvantages of an older approach and the advantages of a newer approach.The topical organization of her material would involve ________.

Which of the following is an important function achieved by documenting one's sources?

________ provide the feedback that employees,managers,and others need in order to make decisions,take action,and respond to changes.

Which of the following is true about conducting interviews?

Samantha needs to prepare and present a report which details the handling of certain hazardous materials in the organization's premises.For this she needs to prepare a ________.

A survey is valid and reliable,if it ________.

Which of the following should a website designer do in order to ensure that her site is organized effectively?

Richard needs to get in-depth information about a new performance analysis tool straight from an expert whose ideas would be quoted in a report.For this Richard should ________

Sue needs to create a report that looks into the financial implications of acquiring another company.So she needs to prepare a(n) ________.

Justin needs to conduct and record interviews with potential customers,for a recently launched product.Which of these suggestions would you give him?

Pam needs to conduct primary research on the effects of networking in organizations.Which of the following techniques is suitable for this?

A survey is valid,if it ________.

________ provide feedback on a wide variety of an organization's functions,including sales,inventories,expenses,shipments,and so on.