Which of the following is least likely to be considered a routine or positive message?
A)Answers to routine requests
B)Denial of claims and adjustments
C)Recommendations
D)Routine informational messages
E)Good-news announcements

Question

Quizplus · Accepted Answer

B)Most routine and positive messages fall into six categories: answers to routine requests, grants of claims and requests for adjustment, recommendations, routine informational messages, good-news announcements, and goodwill messages. Granting a claim or request for adjust in good news, the denial is not.

Which of the Following Is Least Likely to Be Considered