If follow up action is needed in response to a routine message,identify who will do what and when in the body of the message.

Question

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The close of routine replies and positive messages is usually short and simple, because you're leaving things on a neutral or positive note and not usually asking for the reader to do anything. Often, a simple thank you is all you need. However, if follow-up action is required or expected, use the close to identify who will do what and when that action will take place.

If Follow Up Action Is Needed in Response to a Routine