
Emotional intelligence includes the ability to
A) encourage confrontation.
B) avoid acting impulsively.
C) understand and be sensitive to the feelings of others.
D) manage the emotions of others.
E) avoid acting impulsively and manage the emotions of others only.
Correct Answer:
Verified
Q143: Emotional dissonance is
A)the emotion people experience when
Q144: Norms about displaying or hiding emotions
A)Vary considerably
Q145: The highest level of emotional intelligence is
A)affective.
B)behavioural
Q146: The uncomfortable tension felt when our behaviour
Q147: Awareness of one's emotions and the emotions
Q149: Which of these statements about emotional labour
Q150: Which of the following types of people
Q151: Involves modifying behaviour to be consistent with
Q152: Managing our emotions and the emotions of
Q153: Emotional labour is defined as any situation
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