Question 1

The most common aspects measured when evaluating training are participants' reactions to the program, what the trainees learned from the program, and to what extent their on-the-job behavior or results changed as a result of the program.

Accepted Answer

There are several things you can measure when evaluating training with the most common participants' reactions to the program, what (if anything)the trainees learned from the program, and to what extent their on-the-job behavior or results changed as a result of the program.

Question 2

In a brief essay, discuss the theory behind Kurt Lewin's model of change. According to Lewin, what is the process that should be followed to implement organizational change?

Accepted Answer

The answer of In a brief essay, discuss the theory...

Question 3

The four basic categories of training program outcomes that are typically measured include reactions, learning, behavior, and results.

Accepted Answer

Reaction, learning, behavior, and results are the four categories measured when evaluating a training program.

Question 4

Survey research and team building are technostructural organizational development techniques.

Accepted Answer

Survey research, team building, and T-groups are OD techniques related to the human process rather than technostructural issues.

Question 5

Which of the following is most likely NOT measured when evaluating a training program?

Accepted Answer

C)There are several things firms can measure to evaluate a training program, such as the participants' reactions to the program, what (if anything)the trainees learned from the program, and to what extent their on-the-job behavior or results changed as a result of the program. It would be difficult to link overall organizational productivity to a training program.

Question 6

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

Accepted Answer

The answer of What is meant by the idea of...

Question 7

Which of the following terms refers to a formal method for testing the effectiveness of a training program?

Accepted Answer

C)A controlled experiment uses both a training group and a control group that receives no training to test the effectiveness of a training program. Data are obtained both before and after the group is exposed to training and before and after a corresponding work period in the control group.

Question 8

When designing a training evaluation study, most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

Accepted Answer

The time series design provides an initial reading on the program's effectiveness. However, you can't be sure from this that the training (rather than, say, a new pay plan)caused any change. Controlled experimentation is therefore the evaluation process of choice by most firms.

Question 9

A time series design is a training program evaluation tool that measures the outcomes of a group that receives training with the outcomes of a group that receives no training.

Accepted Answer

Controlled experimentation is a formal method for testing the effectiveness of a training program, preferably with before and after tests and a control group. Time series design is another evaluation tool that does not use a control group.

Question 10

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

Accepted Answer

Training programs can be measured by participants' reactions to the program, what (if anything)the trainees learned from the program, and to what extent their on-the-job behavior or results changed as a result of the program. In one survey of about 500 U.S. organizations, 77% evaluated their training programs by eliciting reactions, 36% evaluated learning, and about 10% to 15% assessed the program's behavior and/or results.

Quiz 8: Training and Developing Employees