Serena engages in proactive customer service performance when she investigates how much the customer could really afford to pay for her company's product.

Question

Quizplus · Accepted Answer

Proactive customer service involves anticipating customer needs or issues and addressing them before the customer has to ask for help. Investigating how much a customer can afford is more related to sales tactics or pricing strategies rather than proactive customer service.

Serena Engages in Proactive Customer Service Performance When She Investigates