Question 1

Pat states clearly what she wants and how she feels in a given situation without being abusive, abrasive, or obnoxious. Pat would fall into the category of ________ people.

Accepted Answer

Pat's behavior of clearly stating her wants and feelings without being abusive or obnoxious is characteristic of assertive behavior.

Question 2

A coworker annoys you by frequently asking how to carry out certain functions on a computer. To use the technique of cognitive restructuring you would say to yourself, ________

Accepted Answer

This choice reflects cognitive restructuring by reframing the situation in a more positive light. Instead of feeling annoyed, the individual is seeing it as a learning experience for themselves.

Question 3

Drama in the workplace often has the same effect as a personality clash in terms of disrupting work.

Accepted Answer

Drama in the workplace can cause tension, distraction, and negativity, leading to a disruption in work. Similarly, a personality clash may result in conflicts and disagreements that can hinder productivity and collaboration. Both scenarios can have a negative impact on the work environment and outcomes.

Question 4

Foster is well known by his employees to have the attitude of "My way or the highway," which is a typical attitude of a bullying boss.

Accepted Answer

The statement mentions that Foster has a typical attitude of a bullying boss, which is often characterized by the phrase "My way or the highway." Therefore, the answer is true.

Question 5

You can often find logistics manager Myron at his daughter's soccer games tapping away furiously on his smartphone to send and receive messages from the office. Myron is probably using multitasking to help resolve work-versus-family conflict.

Accepted Answer

The statement suggests that Myron is trying to balance work and family, and multitasking is a strategy to help him achieve that balance.

Question 6

You ask Louise to gather some important statistical information for your report. Louise is being passive-aggressive when she responds, "What do I look like, an office temp? Go get the information yourself."

Accepted Answer

The answer of You ask Louise to gather some important...

Question 7

A survey of faculty members found that work-group support tended to intensify work-family conflict because colleagues made the faculty members feel guilty about taking time from work to deal with family problems.

Accepted Answer

Work-group support typically helps reduce work-family conflict by providing emotional support or practical help, making it easier for individuals to manage their work and family responsibilities.

Question 8

Victoria is the subject of a micro-inequity because while at a meeting, the team leader says, "It's too bad we don't have any of our brightest team members in attendance today."

Accepted Answer

Victoria is being excluded and overlooked in reference to her skills and abilities, which is an example of a micro-inequity.

Question 9

The technique, disarm the opposition, assumes that ________.

Accepted Answer

The technique "disarm the opposition" is often used when you have done something wrong and need to acknowledge it to reduce the opposition's power or criticism.

Question 10

Sending sexually explicit photos of oneself accompanying a text message is not classified as sexual harassment because the photo and message is sent to the other worker's personal smartphone.

Accepted Answer

Sending sexually explicit photos of oneself to another worker, regardless of the platform used, can still be classified as sexual harassment. It is important to recognize the impact that such actions can have on the recipient and to always maintain professional boundaries in the workplace.

Question 11

A positive side effect noted of workplace conflict is that the people involved often ________.

Accepted Answer

Workplace conflict can lead to increased creativity as individuals may need to come up with new and innovative solutions to resolve the conflict. The other options (A, C, D) are not typically positive side effects of workplace conflict.

Question 12

Racial harassment in the workplace is considered legally acceptable so long as the harassment does not include a sexual element.

Accepted Answer

Racial harassment in the workplace is illegal under Title VII of the Civil Rights Act of 1964, regardless of whether it includes a sexual element or not.

Question 13

An analysis of many studies indicated that the consequences of sexual harassment of women included decreased job satisfaction and lower commitment to the employer.

Accepted Answer

The analysis of many studies has shown that the consequences of sexual harassment of women include decreased job satisfaction and lower commitment to the employer.

Question 14

A negative side effect noted of workplace conflict is that the people involved often ________.

Accepted Answer

Workplace conflict can be very time-consuming and energy-sapping for the people involved. As they focus on their differences and disagreements, they tend to lose sight of their goals and become less productive. This leads to wasted time and resources that could otherwise be directed to more valuable purposes. Therefore, workplace conflict should be managed and resolved as soon as possible to minimize its negative impact on individuals and the organization as a whole. A, B, and D are not appropriate choices because they do not reflect the negative consequence of workplace conflict.

Question 15

Sexually-oriented offensive behavior by customers directed toward employees does not classify as sexual harassment because of the widespread belief that the customer is always right.

Accepted Answer

This statement is false. Sexual harassment can occur between any parties, regardless of whether they are an employee and customer or not. It is important for employers to have policies in place to protect their employees from harassment of any kind. The belief that the customer is always right should not be used to excuse inappropriate behavior.

Question 16

Gertrude's boss says to her one day, "You're looking sexy for an old gal." Gertrude retaliates by hiring a lawyer to sue the company for $300,000 for having been sexually harassed, as well as being the victim of age discrimination. Gertrude is using the technique of win-lose conflict resolution.

Accepted Answer

Gertrude's decision to sue the company for sexual harassment and age discrimination indicates that she is using a win-lose conflict resolution technique. She is seeking to win the case and receive compensation, rather than seeking a collaborative or compromising solution with her boss or the company.

Question 17

An art professor who permits students in the class to draw pictures of a live nude model would almost automatically be charged with sexual harassment.

Accepted Answer

This statement is false. Drawing pictures of a live nude model is a common practice in art classes and is not considered sexual harassment as long as it is conducted in a professional and educational manner. The professor should ensure that the model is treated with respect, and students should be informed and consent to the use of a nude model in class. If the professor fails to create a safe and appropriate learning environment, they could potentially face charges of sexual harassment, but simply allowing students to draw a nude model is not in itself harassment.

Question 18

A typical side effect from using the technique "disarm the opposition," is the person with whom you are in conflict will then be willing to assist you with your problem.

Accepted Answer

By disarming the opposition, you are taking away their defensive stance and allowing them to become more open to compromise and problem-solving. This often results in them being more willing to assist you in finding a solution.

Question 19

A major cause of work-family conflict is when a person dislikes both his or her job and family.

Accepted Answer

Work-family conflict arises when the demands of one role interfere with the demands of the other, leading to stress and tension. While disliking one's job or family can contribute to this conflict, it is not the only cause. Other factors include long work hours, inflexible schedules, inadequate support at work or home, and conflicting responsibilities.

Question 20

The final step in the grievance procedure is ________.

Accepted Answer

Arbitration is the final step in the grievance procedure where a neutral third party is brought in to make a final and binding decision on the dispute between the employer and employee or union.

Quiz 10: Managing Conflict