Question 1

Of the following, which is the main advantage of teams within an organization?

Accepted Answer

The main advantage of teams within an organization is increased organizational performance. This is because teams allow for the pooling of different skills, knowledge, and perspectives which can lead to better decision-making, problem-solving, and innovation.

Question 2

A group that has gone through the norming stage of the group development process ________.

Accepted Answer

While a group that has successfully gone through the norming stage is less likely to return to the forming stage, it is possible for them to experience setbacks or changes that may cause them to revisit the storming stage. Therefore, the group may return to either the forming or storming stage in certain circumstances.

Question 3

This stage involves the most conflict during the entire group development process.

Accepted Answer

The storming stage is characterized by conflict, a lack of cohesion, and uncertainty about group roles and expectations. Members may resist the group's goals or control by the leader or other members, and disagreements may arise about issues such as values, decision-making, and communication. This stage is essential for the group's growth and development because it allows members to express their ideas and opinions and work through differences to establish norms and clarify their roles.

Question 4

The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their inaugural strategic planning meeting. Few people knew each other, but their task was clear: design a new performance appraisal system for subordinates that would be effective and usable.

The first day, little was accomplished except for the jockeying to see who would be the official leader. Finally, Jim seemed to wrangle control and helped provide the first real direction for the group.

By the second day, the group seemed to begin working well. They spent the morning determining group standards with respect to how they would make decisions within the group and how to manage the idea-generation process.

On the third and fourth days, the managers got down to work and moved amazingly quickly, with ideas flowing freely. By the end of the fourth day, they had a workable system developed, and they felt satisfied. That night they all signed off on a new document to be presented to the regional manager the next day. They all felt a twinge of regret at having to break up the group and return to normal work life.

-The group was in the ________ stage when it was competing to see who would lead the group.

Accepted Answer

The group was in the storming stage when they were jockeying for control and deciding who would be the leader.

Question 5

Many managers in today's business world have restructured work ________.

Accepted Answer

Many managers in today's business world have realized the importance of teamwork and have restructured work around teams rather than individuals. This approach helps to foster collaboration, communication, and a sense of ownership over the outcome of the work.

Question 6

The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their inaugural strategic planning meeting. Few people knew each other, but their task was clear: design a new performance appraisal system for subordinates that would be effective and usable.

The first day, little was accomplished except for the jockeying to see who would be the official leader. Finally, Jim seemed to wrangle control and helped provide the first real direction for the group.

By the second day, the group seemed to begin working well. They spent the morning determining group standards with respect to how they would make decisions within the group and how to manage the idea-generation process.

On the third and fourth days, the managers got down to work and moved amazingly quickly, with ideas flowing freely. By the end of the fourth day, they had a workable system developed, and they felt satisfied. That night they all signed off on a new document to be presented to the regional manager the next day. They all felt a twinge of regret at having to break up the group and return to normal work life.

-When the management group was determining standards and establishing how it would make decisions, it was in the ________ stage of group development.

Accepted Answer

The norming stage is characterized by the establishment of group cohesion and the development of group norms or standards. This is the stage where the group determines how they will make decisions and manage the idea-generation process, as described in the passage. The storming stage is characterized by conflict and jockeying for leadership, which occurred on the first day. The forming stage is characterized by initial introductions and polite behavior, which occurred before the group began working well. The adjourning stage occurs at the end of the group's task and is characterized by wrapping up and disbanding, which had not yet occurred at the point described in the passage.

Question 7

This kind of work group brings individuals together from different work disciplines with different knowledge and skills.

Accepted Answer

Cross-functional teams are composed of individuals from different work disciplines and bring different knowledge and skills to the group. This allows for a diverse range of perspectives and ideas to be shared, leading to more innovative solutions and effective problem-solving.

Question 8

The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their inaugural strategic planning meeting. Few people knew each other, but their task was clear: design a new performance appraisal system for subordinates that would be effective and usable.

The first day, little was accomplished except for the jockeying to see who would be the official leader. Finally, Jim seemed to wrangle control and helped provide the first real direction for the group.

By the second day, the group seemed to begin working well. They spent the morning determining group standards with respect to how they would make decisions within the group and how to manage the idea-generation process.

On the third and fourth days, the managers got down to work and moved amazingly quickly, with ideas flowing freely. By the end of the fourth day, they had a workable system developed, and they felt satisfied. That night they all signed off on a new document to be presented to the regional manager the next day. They all felt a twinge of regret at having to break up the group and return to normal work life.

-In the third and fourth days of the retreat, the managers were in the ________ stage of group development.

Accepted Answer

The first day was characterized by a struggle for leadership (storming) and the second day was focused on establishing group standards (forming). The third and fourth days were when the group was able to actually move forward and make progress on their task, indicating that they were in the performing stage of group development. The final sentence about their reluctance to break up also suggests they had reached a cohesive and productive stage of development.

Question 9

During a recent meeting, a shouting match arose between a design manager and a marketing representative about a marketing plan for a new product.This team seems to be at the ________ stage of group development.

Accepted Answer

The shouting match indicates that the team is in the storming stage of group development, which is characterized by conflicts and disagreements between members as they establish their roles and work together to accomplish their goals.

Question 10

A group consists of individuals who share specific goals.

Accepted Answer

A group is defined as individuals who come together to achieve a specific goal or set of goals. Without a shared goal, it would not be considered a group.

Question 11

This kind of work group is brought together to accomplish a specific job or single activity, such as the development of a new product.

Accepted Answer

A task group is created for a specific purpose or project, and disbands once the task is completed. Other options such as command group, formal group, and informal group do not necessarily have a specific goal or deadline for completion.

Question 12

In which group development process is the group's energy directed to working on the group's task?

Accepted Answer

In the performing stage of group development, the group members have resolved their differences and have established a cohesive group identity. Their energy is now directed towards working on the group's task and achieving their goals.

Question 13

Permanent work groups are not likely to go through this stage.

Accepted Answer

The adjourning stage refers to the disbanding of a group once a project or goal has been achieved. Permanent work groups typically do not disband, therefore they would not go through this stage. The storming, forming, and norming stages are more likely to occur in permanent work groups as they work to establish roles, norms, and communication patterns within the group.

Question 14

Formal groups tend to form around friendships and common interests.

Accepted Answer

Formal groups are created with specific objectives and structured roles, often by an organization or institution, rather than around friendships and common interests.

Question 15

Norming is a stage of group development that occurs when ________.

Accepted Answer

Norming is the stage where the group begins to develop cohesiveness and establishes shared norms, values, and expectations. During this stage, the group members become more comfortable with each other and learn to work together towards their common goals. Option A describes the forming stage, option B describes the storming stage, and option D describes the performing stage.

Question 16

During the storming stage of group development, high levels of conflict ________.

Accepted Answer

While conflict in the storming stage can be uncomfortable and challenging, it can also lead to important discussions and the clarification of group goals and roles. This can ultimately contribute to the effectiveness of the group. However, overly high levels of conflict can be detrimental to group cohesiveness, so it is important to manage the conflict appropriately.

Question 17

Formal groups ________.

Accepted Answer

Formal groups are created by an organization's structure or management, and they have clearly defined roles, responsibilities, and goals. Meeting at a regular time and place or sharing a common interest are characteristics of both formal and informal groups, but they do not necessarily define a group as formal. Eating lunch together each day is an example of an informal group, which is not defined by an organization's structure.

Question 18

The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their inaugural strategic planning meeting. Few people knew each other, but their task was clear: design a new performance appraisal system for subordinates that would be effective and usable.

The first day, little was accomplished except for the jockeying to see who would be the official leader. Finally, Jim seemed to wrangle control and helped provide the first real direction for the group.

By the second day, the group seemed to begin working well. They spent the morning determining group standards with respect to how they would make decisions within the group and how to manage the idea-generation process.

On the third and fourth days, the managers got down to work and moved amazingly quickly, with ideas flowing freely. By the end of the fourth day, they had a workable system developed, and they felt satisfied. That night they all signed off on a new document to be presented to the regional manager the next day. They all felt a twinge of regret at having to break up the group and return to normal work life.

-The official forming stage of the group development process wasn't complete until group members ________.

Accepted Answer

The official forming stage of the group development process is complete when members feel themselves a part of the group. This is indicated in the passage by the managers feeling satisfied with their work and having a twinge of regret at having to break up the group, showing that they had developed a sense of belonging and unity. Conflict, introduction, and acquaintance are all part of the forming stage, but they do not necessarily indicate the completion of this stage.

Question 19

The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their inaugural strategic planning meeting. Few people knew each other, but their task was clear: design a new performance appraisal system for subordinates that would be effective and usable.

The first day, little was accomplished except for the jockeying to see who would be the official leader. Finally, Jim seemed to wrangle control and helped provide the first real direction for the group.

By the second day, the group seemed to begin working well. They spent the morning determining group standards with respect to how they would make decisions within the group and how to manage the idea-generation process.

On the third and fourth days, the managers got down to work and moved amazingly quickly, with ideas flowing freely. By the end of the fourth day, they had a workable system developed, and they felt satisfied. That night they all signed off on a new document to be presented to the regional manager the next day. They all felt a twinge of regret at having to break up the group and return to normal work life.

-When the management team left Silver Falls to return to their own teams and departments, they had just completed the ________ stage of group development.

Accepted Answer

The management team had just completed the adjourning stage of group development, which is characterized by the completion of the task and the disbandment of the group.

Question 20

The ________ stage of the group development process is complete when members begin to think of themselves as part of a group.

Accepted Answer

The forming stage of group development is when the group initially comes together, and members start to think of themselves as part of a group. This stage involves getting to know each other and understanding the group's purpose.

Quiz 10: Understanding Groups and Managing Work Teams

Of the following, which is the main advantage of teams within an organization?

A group that has gone through the norming stage of the group development process ________.

This stage involves the most conflict during the entire group development process.

Many managers in today's business world have restructured work ________.

This kind of work group brings individuals together from different work disciplines with different knowledge and skills.

During a recent meeting, a shouting match arose between a design manager and a marketing representative about a marketing plan for a new product.This team seems to be at the ________ stage of group development.

A group consists of individuals who share specific goals.

This kind of work group is brought together to accomplish a specific job or single activity, such as the development of a new product.

In which group development process is the group's energy directed to working on the group's task?

Permanent work groups are not likely to go through this stage.

Formal groups tend to form around friendships and common interests.

Norming is a stage of group development that occurs when ________.

During the storming stage of group development, high levels of conflict ________.

Formal groups ________.

The ________ stage of the group development process is complete when members begin to think of themselves as part of a group.