
When the public relations department issues a statement saying, "Our competitors deliberately made misstatements about the way to use our product, and people were injured as a result" it is an example of:
A) expression of innocence.
B) excuse.
C) rationalization.
D) justification.
Correct Answer:
Verified
Q134: Reactive damage control strategies include internet interventions,
Q135: Proactive prevention strategies include entitlings and enhancements.
Q136: Saying, "We didn't cause this negative event
Q137: An enhancement is a reactive damage-control strategy
Q138: Saying, "We could not have prevented this
Q140: A strong company image that takes years
Q141: What steps are involved in an apology
Q142: Impression management includes justifications, which are expressions
Q143: Paying for an advertisement promoting a concert
Q144: To spread negative information about a company
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