Impersonal communication is the best way to approach interactions with customers because it speeds up the interaction.

Question

Quizplus · Accepted Answer

Impersonal communication often makes customers feel undervalued and can lead to a negative customer experience. Personalized communication, on the other hand, can make customers feel valued and can lead to a more positive interaction, even if it takes a bit longer to complete.

Impersonal Communication Is the Best Way to Approach Interactions with Customers