Which of the following statements is most accurate?
A)In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
B)Always use the direct pattern when writing to a customer about a problem with an order.
C)Always use the indirect pattern when writing to a customer about a problem with an order.
D)In writing to a customer about a problem with an order, generally, you should use the indirect pattern if the message has some bad-news elements.

Question

Which of the following statements is most accurate? 
A)In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
B)Always use the direct pattern when writing to a customer about a problem with an order.
C)Always use the indirect pattern when writing to a customer about a problem with an order.
D)In writing to a customer about a problem with an order, generally, you should use the indirect pattern if the message has some bad-news elements.

Quizplus · Accepted Answer

Using the direct pattern is appropriate when there are good-news elements, as it allows the positive aspects to be highlighted upfront.

Which of the Following Statements Is Most Accurate