Even when the receiver of a message may be at fault and we may be justifiably upset or angry, using _________________ language in a message can help us achieve the outcome we desire.
Correct Answer:
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Q40: Your text cites business writer Don Tapscott,
Q41: Using a clear, simple style of writing
Q42: According to a theory mentioned in your
Q42: During the _ phase of the writing
Q44: Emphasizing second-person pronouns (you, your) means that
Q45: Your text calls trying to view a
Q45: An example of _ language would be
Q47: You are re-reading an e-mail you have
Q48: _ has become the communication channel of
Q50: Emphasizing _ _ (two words) can help
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