Your text cites business writer Don Tapscott, who says that business writers frequently choose instant messaging as a channel because it allows for a faster response.
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Q7: Business e-mails are less formal than traditional
Q11: The ability to prepare concise, audience-centred, professional,
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Q41: Using a clear, simple style of writing
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Q44: Emphasizing second-person pronouns (you, your) means that
Q45: An example of _ language would be
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