In the context of CRM, which of the following statements is True about the foreseen changes and developments by the year 2027?
A) Vendors might lose control of the customer relationship.
B) Organizations might lose control over employees.
C) The use of social media for managing employees will be static.
D) The control over culturally-diverse customers would be lost.
E) AI may control all social interactions with customers.

Question

Quizplus · Accepted Answer

Vendors might lose control of the customer relationship due to the increasing empowerment of customers through technology and social media, which allows them to have more influence and choice in their interactions with companies.

In the Context of CRM, Which of the Following Statements