Following a customer complaint, Bigly Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________.
A) delayed corrective action
B) immediate corrective action
C) basic corrective action
D) preventive corrective action

Question

Quizplus · Accepted Answer

Basic corrective action involves identifying and solving the root cause of a problem to prevent its recurrence, which is what the problem-solving team at Bigly Mfg. is set out to do following a customer complaint.

Following a Customer Complaint, Bigly Mfg