Which of the following best describes total quality management?
A) the principle that quality belongs to each person who creates it while performing a job
B) the consistency of a product's quality from unit to unit
C) the sum of all activities involved in getting high-quality products into the marketplace
D) the process by which a company analyzes a competitor's products to identify desirable improvements
E) a certification program attesting that an operations process has met rigorous requirements

Question

Quizplus · Accepted Answer

C) TQM begins with leadership and a desire for continuously improving both processes and products; it must consider all aspects of a business, including customers, suppliers, and employees.

Which of the Following Best Describes Total Quality Management