Question 1

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

Accepted Answer

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as continuous improvement. Choice A (benchmarking) refers to the process of comparing one's own processes and performance metrics to industry best practices. Choice B (empowerment) refers to giving employees the power and autonomy to make decisions and take action within their spheres of influence. Choice C (systems theory) refers to the study of complex systems and the interactions between their components. Choice D (contingency perspective) refers to the idea that there is no one "best" way to manage organizations, and that the most effective approach depends on the specific situation or context.

Question 2

Which of the following uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data?

Accepted Answer

Customer Relationship Management (CRM) uses the latest information technology to keep in close touch with customers and to collect and manage large amounts of customer data. It helps businesses to streamline their operations and provide better customer service.

Question 3

Jessica is a recent college graduate who is seeking a job that includes telecommuting,shared jobs,flextime,and organization-sponsored sabbaticals.Based on this information,Jessica most likely belongs to which demographic group?

Accepted Answer

Generation Y, also known as millennials, are known for valuing work-life balance and flexibility in their careers. This includes a desire for telecommuting, shared jobs, flextime, and sabbaticals. Jessica's preferences align with those commonly associated with this demographic group.

Question 4

A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of which of the following perspectives?

Accepted Answer

The answer of A consultant who recommends the effectiveness of...

Question 5

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?

Accepted Answer

The contingency view emphasizes that there is no one-size-fits-all approach to management and that the best course of action depends on the unique circumstances surrounding the problem. By evaluating the employee, problem, and context, Sharon is taking a contingency approach.

Question 6

____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Accepted Answer

Benchmarking is the process of comparing one's own business processes and strategies to those of other companies in order to identify best practices and areas for improvement. This can involve studying competitors, companies in other industries, or even external benchmarks such as industry standards. By learning from others, companies can improve their own processes and stay competitive in their industry.

Question 7

The Forestville Freeze is regionally known for its employee training programs.Managers at the Freeze conduct research to determine the best candidate interviewing techniques.This involves use of which management approach?

Accepted Answer

The use of research to determine the best candidate interviewing techniques involves the use of the behavioral sciences approach, which focuses on understanding human behavior in the workplace and using that knowledge to improve organizational performance. This approach emphasizes the importance of social and behavioral factors in managing people, including motivation, communication, leadership, and group dynamics.

Question 8

Genex Dynamics is a ballistics company that uses the unity of command,scalar chain,and division of work principles.These are part of which management philosophy?

Accepted Answer

The unity of command, scalar chain, and division of work are principles of the administrative principles approach, which emphasizes the importance of hierarchy, clear division of labor, and clear communication channels within an organization.

Question 9

Which of the following refers to managing the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

Accepted Answer

Supply chain management refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers. E-commerce refers to buying and selling goods or services online, while e-business includes not just buying and selling online but also other activities like electronic communication and collaboration. Knowledge management refers to collecting, storing, and sharing knowledge within an organization, while customer relationship management focuses on managing interactions with customers to improve relationships and increase sales.

Question 10

____ focuses on managing the whole organization to deliver quality to customers.

Accepted Answer

Total Quality Management (TQM) is a management approach that focuses on aligning all aspects of an organization to deliver quality products or services to customers. TQM involves continuous improvement, employee involvement, and a customer-centric approach to decision-making. It emphasizes the importance of every employee's role in ensuring quality and seeks to involve everyone in the organization in the pursuit of quality.

Question 11

Elements of TQM include

Accepted Answer

The elements of TQM (Total Quality Management) include benchmarking, which involves comparing and learning from the best practices of other organizations. Employee detachment and focus on profits are not part of TQM principles. Accidental improvement is not a reliable approach for achieving consistent quality improvement. Therefore, the best choice is C, benchmarking.

Question 12

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:

Accepted Answer

Jugaad is a term that refers to a frugal and flexible approach to innovation that allows for quick solutions to meet customers' immediate needs. It is commonly used in emerging markets, where resources are scarce, and creativity is essential. Jugaad is characterized by a willingness to experiment, a focus on getting things done quickly and cheaply, and a spirit of improvisation. It is rooted in the idea that constraints can foster creativity and is often associated with low-cost, high-impact solutions that can be scaled up quickly.

Question 13

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis,under assumption that using advanced mathematics and technology can accurately predict how the market works?

Accepted Answer

This question is referring to "quants," who are financial managers and others who use complex quantitative analysis and technology to predict market behavior.

Question 14

Theory X and Theory Y was developed by:

Accepted Answer

Theory X and Theory Y was developed by Douglas McGregor in his book "The Human Side of Enterprise" in 1960.

Question 15

Which of the following is often considered the "father of the quality movement?"

Accepted Answer

Dr. W. Edwards Deming is often considered the "father of the quality movement" due to his extensive work on improving quality in manufacturing during the mid-20th century. He is known for his famous Deming Cycle or PDCA (Plan-Do-Check-Act) model which emphasizes continuous improvement and quality control.

Question 16

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by:

Accepted Answer

Frank Gilbreth was one of the pioneers of time and motion studies, along with his wife Lillian Gilbreth, and they are best known for their work on improving efficiency in industrial settings. One of their major contributions was the use of filming and analyzing the movements of workers to eliminate wasted motion and improve productivity. Their methods were later applied to healthcare settings, including surgery, leading to significant reductions in the time patients spent on the operating table.

Question 17

A key finding in the Hawthorne studies was which of these?

Accepted Answer

The Hawthorne studies found that human relations, specifically group cohesion and worker participation in decision making, resulted in increased productivity.

Question 18

Matrix Dress Designs operates using the concept of empowerment,where employees act independently and with management facilitating rather than controlling workers.These qualities represent which management approach?

Accepted Answer

The humanistic approach emphasizes empowering and developing employees, focusing on their needs and motivation. This approach values employee autonomy and participation in decision-making, which is reflected in Matrix Dress Designs' operating concept.

Question 19

Within his role as a financial accountant,Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances.Which perspective or approach does Roger apply most at his work?

Accepted Answer

Roger is using mathematical tools to help clients with their finances, which is a key feature of the quantitative perspective. This perspective emphasizes the use of quantitative analysis, statistics, and other mathematical techniques to make decisions and solve problems in organizations. None of the other perspectives listed (qualitative, humanistic, behavioral science, scientific management) focus specifically on using math and other quantitative tools.

Question 20

The most recent subfield of the quantitative perspective is _________,which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Accepted Answer

The subfield referred to in the question is management information systems, which is a part of information technology. Therefore, the correct answer is C.

Quiz 2: The Evolution of Management Thinking