Which of the following statements is true of the reengineering improvements process?
A) The reengineering approach prescribes that those who use the output of a process should perform the process themselves.
B) Reengineering improvements involves making several sequential improvements in quality one thing at a time.
C) Reengineering improvements dictates that organizations separate decision authority from the actual work.
D) In contrast to incremental improvements, reengineering does away with the concept of teams representing the functional units in the process to be reengineered.
E) Hammer's model of reengineering improvements recommends that information-processing work must be insulated from the real work involved in producing the information.

Question

Quizplus · Accepted Answer

The reengineering approach involves the users of the process performing the actual process themselves, rather than having a separate department or team responsible for it. This is known as "process ownership". Option B is incorrect as reengineering involves radical changes, rather than incremental improvements. Option C is incorrect as reengineering involves empowering workers to make decisions and take ownership of their work, rather than separating decision authority from actual work. Option D is incorrect as reengineering emphasizes the importance of cross-functional teams to redesign the process. Option E is incorrect as Hammer's model emphasizes the integration of information-processing work with real work, rather than insulation.

Which of the Following Statements Is True of the Reengineering