Question 1

Operational control decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.

Accepted Answer

False

Question 2

After actual performance has been measured and compared with established performance standards, the next step in the controlling process is to take corrective action if necessary.

Accepted Answer

Corrective action is taken to address any deviations or discrepancies between actual performance and established standards identified during the measurement and comparison process of the controlling process.

Question 3

Most managers have substantial control over increasing their position power.

Accepted Answer

Managers often have limited control over increasing their position power as it is usually determined by the organization's structure, policies, and higher-level management decisions.

Question 4

In order to preserve their position power, managers should avoid doing personal favors for subordinates.

Accepted Answer

Doing personal favors can build goodwill and strengthen relationships, but managers should ensure fairness and avoid favoritism.

Question 5

The typical IS is a formally established organizational network that gives managers continual access to vital information.

Accepted Answer

The statement accurately describes a typical IS (Information System).

Question 6

Information quality refers to the degree to which information represents reality.

Accepted Answer

Information quality is all about the degree to which information depicts reality accurately.

Question 7

Since information is central to all organizational decision-making, there is no such thing as too much information.

Accepted Answer

While information is important for decision-making, too much information can actually be overwhelming and make decision-making more difficult. It is important to have the right amount and type of information to make informed decisions.

Question 8

Measuring performance is the first step in the controlling process.

Accepted Answer

Measuring performance provides the basis for assessing whether actual performance meets desired performance and is therefore the first step in the controlling process.

Question 9

Appropriate information for one manager within an organization is usually also appropriate for another.

Accepted Answer

Different managers have different roles and responsibilities, so the information that is appropriate for one manager may not be relevant or necessary for another.

Question 10

Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by some subjectivity and focus on areas that are difficult to measure.

Accepted Answer

Operational control decisions require accurate information to ensure that operations are running efficiently and effectively.

Question 11

For control to be successful, all individuals involved in controlling must have a working knowledge of how the control process operates.

Accepted Answer

For control to be effective, all individuals who are involved in the process must understand how the control system works. This will enable them to make use of the controls appropriately and ensure that they are functioning effectively. Without this understanding, individuals may overlook important information or fail to act in time to prevent issues from arising, which can undermine the effectiveness of the control system as a whole.

Question 12

Information technology consists of any type of equipment or process that organization members use in the performance of their work.

Accepted Answer

The answer of Information technology consists of any type of...

Question 13

If a company's employees consider an IS easy to use, that IS would be labeled a high-quality IS.

Accepted Answer

If employees consider an IS easy to use, it indicates that the IS is user-friendly and efficient, which are characteristics of a high-quality IS.

Question 14

The information that managers receive heavily influences managerial decision making.

Accepted Answer

Managers rely on information to make informed decisions. The quality and accuracy of the information they receive can heavily influence their decisions. Therefore, it is true that the information managers receive heavily influences their decision making.

Question 15

Appropriate information for strategic planning decisions is generally not completely current, but more historical in nature.

Accepted Answer

Strategic planning involves analyzing trends, past performance, and industry data to make decisions about future direction. Therefore, appropriate information for strategic planning decisions is generally historical in nature rather than completely current.

Question 16

Three activities that improve IS effectiveness are managing user satisfaction, managing the IS workforce, and managing IS security.

Accepted Answer

Managing user satisfaction ensures that the IS is meeting the needs and expectations of its users, which improves overall effectiveness. Managing the IS workforce involves recruiting, training, and motivating employees, which can increase productivity and quality of work. Managing IS security helps protect the system and its data from external threats, which enhances its reliability and availability. Hence, all three activities are essential for improving IS effectiveness.

Question 17

Determining and gathering appropriate data is the first step in operating an IS properly.

Accepted Answer

The answer of Determining and gathering appropriate data is the...

Question 18

The first major step in evaluating organizational information is to determine the expected cost of obtaining that information.

Accepted Answer

The first major step in evaluating organizational information is to determine its value or usefulness to decision-making processes. Cost is a consideration in evaluating information, but it is not the first step.

Question 19

Data refers to the set of conclusions derived from the analysis of facts and figures that relate to the operation of an organization.

Accepted Answer

Data refers to raw facts and figures that have not yet been processed or analyzed to derive conclusions.

Question 20

Generally, the top management of a company would most benefit from information such as summary reports of transactions, detailed reports of problems, and operating plans and policies.

Accepted Answer

Top management typically benefits most from summary reports and strategic information rather than detailed reports of transactions or problems, which are more useful for operational management and staff.

Quiz 21: Controlling, Information, and Technology