Which term identifies the results of a quality/cost study that identified expenses incurred during production before unacceptable products leave the plant?
A) External failures
B) Six Sigma
C) Quality circles
D) Boundary-spanning failures
E) Internal failures

Question

Quizplus · Accepted Answer

Internal failures refer to expenses during production that are incurred before unacceptable products leave the plant. This is identified through a quality/cost study, which analyzes the cost of quality and identifies opportunities for improvement. External failures, on the other hand, refer to expenses incurred after the product has left the plant and reached the customer. Six Sigma and quality circles are methodologies and tools used to improve quality, but do not specifically refer to the results of a quality/cost study. Boundary-spanning failures refer to communication and coordination breakdowns between different departments or organizations.

Which Term Identifies the Results of a Quality/cost Study That