Question 1

What does a job enrichment program attempt to accomplish?

Accepted Answer

A job enrichment program attempts to add one or more motivating factors to the job situation, such as increasing autonomy, responsibility, and opportunities for growth and development.

Question 2

Marsha appreciated several things about her job, including her choice in scheduling the hours she worked. This is an example of motivating employees through

Accepted Answer

Flextime allows employees to have some control over their work schedule, which can be a motivating factor for some. Maslow's workplace redesign, inflated workweek, core time motivational training, and compressed workweek do not directly relate to an employee's ability to schedule their own hours.

Question 3

An obstacle in telecommuting programs is

Accepted Answer

The biggest obstacle to telecommuting programs is often convincing managers that employees can still be productive and meet deadlines while working remotely. This requires a shift in thinking and trust on the part of managers, which can be a significant hurdle to overcome. The other options (A, B, D, and E) may be potential challenges or considerations, but they are not the primary obstacle to telecommuting programs.

Question 4

Mary recently joined a team that is charged with the responsibility of accomplishing a specific task which requires using a combination of telecommunications and information technologies. Mary is part of a

Accepted Answer

Mary is part of a virtual team because this type of team relies on telecommunications and information technologies to work together, despite potentially being in different locations.

Question 5

At Western Airlines, flight attendants now have been given more control over their own scheduling. This is an example of

Accepted Answer

The answer of At Western Airlines, flight attendants now have...

Question 6

When the job done by a programmer who maintains computer systems is modified to include some systems design and systems development tasks, this is an example of

Accepted Answer

When the job done by a programmer who maintains computer systems is modified to include some systems design and systems development tasks, it is an example of combining tasks. This involves combining two or more tasks into a single job to increase efficiency and productivity.

Question 7

About ________ of the world's labour force now works wherever they are, not just in the office.

Accepted Answer

As of my last update in 2023, approximately one-third of the world's labour force now has the flexibility to work remotely, not just from a traditional office setting. This shift has been significantly influenced by advancements in technology and changes in workplace culture, further accelerated by the global COVID-19 pandemic.

Question 8

Bob's workweek consists of four 10-hour days. Bob is working a

Accepted Answer

Bob's workweek is a compressed workweek as he is working the same number of hours as a traditional five-day workweek, but in fewer days.

Question 9

Steve outfitted a room in his home with a high-speed Internet equipped personal computer with fax capabilities. He contacts customers even though he is 350 kilometres away from the corporate offices. This is an example of

Accepted Answer

This is an example of telecommuting where Steve is able to work from home using technology to communicate with customers even though he is far away from the corporate offices.

Question 10

The method of increasing job satisfaction by changing tasks to achieve a better fit between workers and their jobs is called

Accepted Answer

Job redesign involves changing the tasks or work processes in a job to increase job satisfaction and better fit the skills and abilities of the worker. This may include task variety, increased autonomy, or improved feedback mechanisms. Work share is a tactic used to reduce employee workload by sharing responsibilities among a team. Management by objectives is a process for setting and achieving goals. Job enrichment involves increasing the depth of a job by adding new responsibilities or challenges. Job rotation involves moving employees between different positions to expose them to new roles and increase their skills.

Question 11

Job redesign programs

Accepted Answer

Job redesign programs are aimed at enhancing job satisfaction and motivation, particularly for individuals with a high need for growth or achievement, by altering job roles and responsibilities to make them more engaging and fulfilling.

Question 12

When the new product manager creates a team composed of the mechanical engineer, manufacturing manager, purchasing manager, and the marketing manager, this is an example of

Accepted Answer

This is an example of forming natural work groups because the product manager has brought together individuals from different departments with complementary skills and expertise to work collaboratively on a specific project. This type of team is often referred to as a cross-functional team or a natural work group.

Question 13

In order to help increase Lee's job satisfaction, he has been given additional responsibilities. This is an example of

Accepted Answer

Job enrichment refers to increasing the level of responsibility, autonomy, and decision-making authority given to an employee in order to increase their job satisfaction. By giving Lee additional responsibilities, his job has been enriched and he may now feel more fulfilled in his role.

Question 14

At Johnsonville Foods, teams recruit, hire, evaluate, and terminate low performers on their own. This is an example of a ________ team.

Accepted Answer

In a self-managed team, members are given the autonomy to make decisions and manage their work processes without the constant supervision of a manager. At Johnsonville Foods, the teams are responsible for recruiting, hiring, evaluating, and terminating low performers without the intervention of a manager, indicating that they are self-managed teams.

Question 15

________ teams are based on the idea that the best solutions to problems are likely to come from the employees who actually do the work.

Accepted Answer

The answer of ________ teams are based on the idea...

Question 16

When software writers at Microsoft were allowed to watch test users work with programs and discuss problems with them, this was an example of

Accepted Answer

When software writers at Microsoft were allowed to watch test users work with programs and discuss problems with them, it was an example of establishing client relationships. This approach helps in understanding the user's perspective and improving the software based on direct feedback.

Question 17

When Fuji-Xerox sent 15 engineers from Tokyo to New York to work with U.S. engineers to develop a "world copier," this was an example of a

Accepted Answer

The scenario described is an example of a transnational team, as engineers from different countries (Japan and the United States) are working together to develop a product.

Question 18

At the Bowmanville, Ontario, plant of St. Mary's Cement Inc., members of various departments joined a team whose goal was to find ways to reduce the company's energy bills. After analyzing the situation, the committee developed a list of energy-saving initiatives and created plans to implement them. This is an example of a

Accepted Answer

The description fits the characteristics of a problem-solving team, which is a group of employees from different departments or areas who come together temporarily to solve a particular issue or challenge. The team analyzes the problem, develops solutions, and implements them. This differs from other types of teams, such as virtual or self-managed teams, which have different purposes and structures.

Question 19

At Rock Inc., there are 200 people who work out of the downtown Toronto office, but there are only 55 desks at that location. The company is most likely using ________ as a strategy to enhance employee motivation.

Accepted Answer

Since there are only 55 desks but 200 people working in the office, it is likely that the company is using telecommuting as a strategy to allow employees to work from home or other remote locations. This can enhance employee motivation by providing greater flexibility and work-life balance, reducing commuting time and expense, and increasing autonomy and job satisfaction. Job redesign, job enrichment, flextime, and job sharing are other possible strategies to enhance employee motivation, but they are not directly related to the issue of limited office space.

Question 20

John recently joined a team which sets its own goals, selects its own team members, and evaluates its performance. John is part of a

Accepted Answer

A self-managed team is a type of team where members have a high degree of autonomy and are responsible for setting their own goals, selecting their own team members, and evaluating their own performance. This type of team is also sometimes referred to as a self-directed or self-organizing team. Therefore, John is part of a self-managed team.

Quiz 9: Motivating, Satisfying, and Leading Employees