Why don't service customers typically complain?
A) they don't think it will do any good
B) they accept part of the blame since they are directly involved in the process
C) they don't know who to complain to
D) they don't want to create a confrontation
E) all the above are reasons customers do not complain

Question

Quizplus · Accepted Answer

Customers often refrain from complaining for multiple reasons, including believing it won't help, feeling partially responsible, not knowing whom to address, or wanting to avoid confrontation.

Why Don't Service Customers Typically Complain