Which of the following is a difference between core and support processes?
A) Support processes are those that are more important to "running the business" than core processes.
B) Support processes are those that are critical to customer satisfaction while core processes are not.
C) Core processes are driven by external customer needs while support processes are not.
D) The ultimate value of products depends on support processes and not on core processes.

Question

Quizplus · Accepted Answer

Core processes are the primary processes that are driven by external customer needs, while support processes are internal processes that are necessary for supporting core processes. Therefore, the main difference between core and support processes lies in their orientation towards external or internal needs. Choices A, B, and D are not accurate descriptions of the distinction between core and support processes.

Which of the Following Is a Difference Between Core and Support