According to the Union of Japanese Scientists and Engineers, _____ is a system of activities to assure that quality products and services required by customers are economically designed, produced, and supplied while respecting the principle of customer-orientation and the overall public well-being.
A) Crosby's basic elements of improvement
B) Deming's 14 points
C) organizational process variance
D) Companywide Quality Control

Question

Quizplus · Accepted Answer

The description provided in the question corresponds to the definition of Companywide Quality Control, which is a quality management approach developed in Japan to achieve customer satisfaction and improve the overall business performance by involving all employees in the quality assurance process. Crosby's basic elements of improvement and Deming's 14 points are also quality management philosophies but do not specifically address the concept of Companywide Quality Control. Organizational process variance refers to the difference between planned and actual performance within the organization and is not relevant to the question.