With reference to the factors related to the Baldrige Award evaluation process, _____ refers to refining the approach through cycles of evaluation and improvement, encouraging breakthrough change to the approach through innovation, and sharing refinements and innovations with other relevant work units and processes in the organization.
A) process variance
B) learning
C) fluctuation
D) integrating

Question

Quizplus · Accepted Answer

The factor that relates to refining the approach through cycles of evaluation and improvement, encouraging breakthrough change to the approach through innovation, and sharing refinements and innovations with other relevant work units and processes in the organization is learning. Choice A, process variance, refers to the amount of variation that exists within a process. Choice C, fluctuation, refers to a shift in the level of performance or results over time. Choice D, integrating, refers to bringing together different parts or elements into a whole.

With Reference to the Factors Related to the Baldrige Award