_____ is an important dimension associated with service quality.
A) Aesthetics
B) Serviceability
C) Durability
D) Accuracy

Question

Quizplus · Accepted Answer

Accuracy is an important dimension associated with service quality as it refers to the degree to which a service meets the customer's expectations and requirements. It also includes performing the service with the correct information and in a timely manner. Aesthetics, serviceability, and durability are also important dimensions of service quality, but they are more relevant to tangible products rather than services.

_____ Is an Important Dimension Associated with Service Quality