When we evaluate the impact of CRM and its ability to improve companyprofitability, which of the following analytics are not used?
A) ROI
B) Sales opportunities closed
C) Prediction accuracy
D) Major sales-event tracking
E) Shipments deliver on time

Question

Quizplus · Accepted Answer

Shipments deliver on time is related to logistics and operations rather than directly evaluating CRM's impact on profitability.

When We Evaluate the Impact of CRM and Its Ability