A large retail organization previously divided work among its four employee-benefits staff into distinct specializations. One person answered all questions about superannuation (pension plans), another answered all questions about various forms of paid time-off (e.g., vacations), and so on. These jobs were recently restructured so that each employee-benefits person answers all questions for people in a particular geographic area. One staff member is responsible for all employee-benefits inquiries from anyone in a particular geographic region.
-This job restructuring is an example of
A) self-leadership.
B) job enrichment.
C) job rotation.
D) scientific management.
E) self-monitoring.

Question

Quizplus · Accepted Answer

This job restructuring is an example of job enrichment because it involves expanding the roles of employees to include a wider variety of tasks, thereby increasing their responsibility and autonomy.

A Large Retail Organization Previously Divided Work Among Its Four