All of the following are major perspectives of the balanced scorecard except:
A) competitors.
B) customer service.
C) the organization's capacity for learning and growth.
D) financial performance.
E) internal business processes.

Question

Quizplus · Accepted Answer

The major perspectives of the balanced scorecard are customer service, financial performance, internal business processes, and the organization's capacity for learning and growth. Competitors are not a perspective of the balanced scorecard, but rather an external factor that may impact the organization's performance in these areas.

All of the Following Are Major Perspectives of the Balanced