Customer errors at the resolution stage of a service encounter include all of the following except:
A) failure to signal service inadequacies.
B) follow instructions.
C) learn from experience.
D) execute appropriate postencounter actions.

Question

Quizplus · Accepted Answer

"Follow instructions" is not an error; it is a correct action that customers should take during the resolution stage of a service encounter.

Customer Errors at the Resolution Stage of a Service Encounter