Which of the following is not an example of customer errors during an encounter?
A) Inattention
B) A memory lapse
C) Learning from experience.
D) Failure to remember steps

Question

Quizplus · Accepted Answer

C) Learning from experience is not an example of a customer error during an encounter. It is a process of gaining knowledge or skills from going through experiences, rather than an error made by the customer. Choices A, B, and D describe situations where the customer makes a mistake, such as not paying attention, forgetting something, or failing to remember the steps in a process.

Which of the Following Is Not an Example of Customer