The extent to which an organisation uses written rules and procedures to standardise its operations best defines:
A) decentralisation.
B) formalisation.
C) administration.
D) centralisation.

Question

Quizplus · Accepted Answer

Formalisation refers to the extent to which an organisation uses written rules and procedures to standardise its operations. Formalisation is one of the two methods of standardisation, which ensures uniform procedures and practices in an organisation. The other method is the unwritten norms and values prevalent in the specific culture of an organisation. While standardisation is necessary to make people's actions predictable, it may lead to rigid adherence to rules and procedures and the consequent stifling of innovation and creativity (Mintzberg, 1979).

The Extent to Which an Organisation Uses Written Rules and Procedures