The following are examples of outcome-based performance measures except:
A) contribution margin
B) number of orders
C) after-sales customer service calls
D) average order size

Name: The following are examples of outcome-based performance measures except: A) contribution margin B) number of orders C) after-sales customer service calls D) average order size
Brand: Quizplus
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Question

Quizplus · Accepted Answer

After-sales customer service calls are not an outcome-based performance measure; they are more related to process or service quality metrics.

The Following Are Examples of Outcome-Based Performance Measures Except