Question 1

Attempting to perform procedures for which you are not fully trained may result in

Accepted Answer

Attempting to perform procedures for which you are not fully trained may result in perceived negligence.

Question 2

Concerns for the well-being of health care personnel include (choose all that apply)
i. exposure to bloodborne pathogens.
ii. availability of free hepatitis b vaccination.
iii. handling of hazardous chemicals.
iv. interacting with annoying patients and family.

Accepted Answer

Concerns for the well-being of health care personnel include exposure to bloodborne pathogens, availability of free hepatitis b vaccination, and handling of hazardous chemicals.

Question 3

Stress (choose all that apply)
i. is the body's response to change.
ii. does not happen to phlebotomists.
iii. can form barriers when communicating.
iv. may cause you to make errors.

Accepted Answer

Stress is the body's response to change, can form barriers when communicating, and may cause errors to occur.

Question 4

Stress can result it (choose all that apply)
i. a feeling of happiness
ii. high blood pressure
iii. slow relaxed breathing
iv. muscle tension

Accepted Answer

Stress can result in high blood pressure and muscle tension.

Question 5

Burnout has the effect of (choose all that apply)

Accepted Answer

Burnout has the effect of depleting a person's energy.

Question 6

The honeymoon phase of burnout produces (choose all that apply)
i. feelings of enthusiasm
ii. depletion of a person's energy
iii. satisfaction with a job
iv. anxiety attacks

Accepted Answer

People in the honeymoon phase of burnout feel enthusiastic and show satisfaction with a job.

Question 7

The brownout phase of burnout produces (choose all that apply)
i. chronic fatigue and irritability
ii. tendency toward destructive behavior
iii. lack of commitment to the job
iv. frustration and anger

Accepted Answer

The brownout phase of burnout produces chronic fatigue and irritability, a lack of commitment to the job, and frustration or anger.

Question 8

Full scale burnout produces

Accepted Answer

Full-scale burnout is characterized by a combination of despair, depression, mental exhaustion, and physical exhaustion, which are all symptoms associated with severe burnout.

Question 9

The Phoenix Phenomenon occurs when you (choose all that apply)

Accepted Answer

The Phoenix Phenomenon occurs when you readjust your goals and create life balance.

Question 10

"Good"stress is the type that can (choose all that apply)
i. challenge
ii. excite
iii. motivate
iv. overwhelm

Accepted Answer

"Good" stress is the type that can challenge, excite, or motivate.

Question 11

"Bad"stress is the type that can (choose all that apply)
i. discourage
ii. excite
iii. motivate
iv. overwhelm

Accepted Answer

"Bad" stress is the type that can overwhelm and discourage.

Question 12

"Bad"stress may result in (choose all that apply)
i. an improved immune system
ii. increased risk of cancer
iii. decreased risk of heart disease
iv. anxiety and panic attacks

Accepted Answer

"Bad" stress may result in increased risk of cancer or anxiety and panic attacks.

Question 13

Stress-triggering events include (choose all that apply)

Accepted Answer

Stress-triggering events include having children leaving or returning home, the death of a spouse or family member, a change in marital status, or having a new baby.

Question 14

Stress-triggering events include (choose all that apply)

Accepted Answer

Stress-triggering events include bankruptcy, winning the lottery, receiving public recognition, or taking trips or vacations.

Question 15

Stress-triggering events include (choose all that apply)

Accepted Answer

Stress-triggering events include hospitalization, marriage, moving, or sexual problems.

Question 16

Work-related causes of stress may include (choose all that apply)

Accepted Answer

Work-related causes of stress may include job change or promotion, learning new job tasks, getting a performance evaluation, or organizational restructuring.

Question 17

Ways to minimize the effects of stress include (choose all that apply)
i. avoiding all forms of stress
ii. work within your limitations
iii. be realistic about your personal life
iv. push yourself to your limits at work

Accepted Answer

Ways to minimize the effects of stress include being realistic about your personal life and working within your limitations.

Question 18

It's been a very busy morning at work and you are feeling stressed. The best thing to do is (choose all that apply)
i. take a brief break.
ii. scream.
iii. close your eyes and take a few deep breaths.
iv. throw something at the wall.

Accepted Answer

Taking a brief break and closing your eyes to take a few deep breaths are effective stress management techniques that can help calm your mind and reduce stress.

Question 19

Ways to minimize the effects of stress include (choose all that apply)

Accepted Answer

Ways to minimize the effects of stress include planning time to relax, being organized, exercising regularly, and getting enough sleep.

Question 20

Ways to minimize the effects of stress include (choose all that apply)

Accepted Answer

Ways to minimize the effects of stress include getting a professional massage, resolving conflicts, keeping focused, and using relaxation techniques.

Quiz 13: Professionalism

Attempting to perform procedures for which you are not fully trained may result in

Concerns for the well-being of health care personnel include (choose all that apply) i. exposure to bloodborne pathogens. ii. availability of free hepatitis b vaccination. iii. handling of hazardous chemicals. iv. interacting with annoying patients and family.

Stress (choose all that apply) i. is the body's response to change. ii. does not happen to phlebotomists. iii. can form barriers when communicating. iv. may cause you to make errors.

Stress can result it (choose all that apply) i. a feeling of happiness ii. high blood pressure iii. slow relaxed breathing iv. muscle tension

Burnout has the effect of (choose all that apply)

The honeymoon phase of burnout produces (choose all that apply) i. feelings of enthusiasm ii. depletion of a person's energy iii. satisfaction with a job iv. anxiety attacks

The brownout phase of burnout produces (choose all that apply) i. chronic fatigue and irritability ii. tendency toward destructive behavior iii. lack of commitment to the job iv. frustration and anger

Full scale burnout produces

The Phoenix Phenomenon occurs when you (choose all that apply)

"Good"stress is the type that can (choose all that apply) i. challenge ii. excite iii. motivate iv. overwhelm

"Bad"stress is the type that can (choose all that apply) i. discourage ii. excite iii. motivate iv. overwhelm

"Bad"stress may result in (choose all that apply) i. an improved immune system ii. increased risk of cancer iii. decreased risk of heart disease iv. anxiety and panic attacks

Stress-triggering events include (choose all that apply)

Stress-triggering events include (choose all that apply)

Stress-triggering events include (choose all that apply)

Work-related causes of stress may include (choose all that apply)

Ways to minimize the effects of stress include (choose all that apply) i. avoiding all forms of stress ii. work within your limitations iii. be realistic about your personal life iv. push yourself to your limits at work

It's been a very busy morning at work and you are feeling stressed. The best thing to do is (choose all that apply) i. take a brief break. ii. scream. iii. close your eyes and take a few deep breaths. iv. throw something at the wall.

Ways to minimize the effects of stress include (choose all that apply)

Ways to minimize the effects of stress include (choose all that apply)