The balanced scorecard uses only lagging indicators of performance to communicate to employees the impacts and values of their actions.
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Q19: Customer satisfaction with current products and services
Q20: Market share is usually measured by the
Q21: Market share can be measured in terms
Q22: Poor financial performance can often be traced
Q23: The balanced scorecard is a causal model
Q25: Balanced scorecards do not work well in
Q26: The greatest benefit of using a balanced
Q27: Critical success factors are important key performance
Q28: Companies that have achieved the most success
Q29: The primary purpose of the balanced scorecard
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