Which of the following statements concerning reengineering and TQM is correct?
A) Reengineering is more important than TQM.
B) After reengineering has taken place TQM takes over.
C) After TQM has taken place, reengineering takes over.
D) Reengineering and TQM usually take place after a company restructures.
E) TQM is more important than reengineering.

Question

Quizplus · Accepted Answer

Reengineering involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed. Total Quality Management (TQM) is a continuous, systematic effort to improve quality and ensure customer satisfaction. After a company has gone through reengineering and redesigned its processes, TQM is often implemented to maintain and improve the gains achieved through reengineering by focusing on continuous improvement.

Which of the Following Statements Concerning Reengineering and TQM Is