Bottom-up change is generally slower than top-down change.
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Q9: Business processes are the responsibility of one
Q10: Obstacles to change can be found at
Q11: Individual resistance reinforces the tendency of each
Q12: Strategic change refers to the movement of
Q13: Even when companies have been forced to
Q15: Reengineering and TQM are both approaches to
Q16: Although internal managers may have the most
Q17: A business process is any activity that
Q18: Managers are the only ones that can
Q19: Change is difficult at the divisional level
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