Obstacles to change can be found at four levels in the organization: functional, corporate, divisional, and business unit.
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Q5: Restructuring usually involves flattening the organizational hierarchy
Q6: Reengineering is a process in which managers
Q7: Managers seldom have trouble determining that something
Q8: When companies promote CEOs from within, they
Q9: Business processes are the responsibility of one
Q11: Individual resistance reinforces the tendency of each
Q12: Strategic change refers to the movement of
Q13: Even when companies have been forced to
Q14: Bottom-up change is generally slower than top-down
Q15: Reengineering and TQM are both approaches to
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