Confirmation takes place when the product's performance matches expectations.
Correct Answer:
Verified
Q50: Beyond understanding the post-consumption evaluations of their
Q51: Consumers' satisfaction with a company's products is
Q52: According to the expectancy disconfirmation model, satisfaction
Q53: If the product delivers an outcome which
Q54: Positive disconfirmation exists when the product provides
Q56: Both regret and rage are possible when
Q57: By setting high expectations, companies increase the
Q58: Simply participating in a customer survey can
Q59: Which of the following is a way
Q60: User and nonuser are terms used to
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents