The receptionist receives a call from a prospective patient who states that she has not been to the dentist for years and knows that she needs treatment. The receptionist makes an appointment for her; however, the patient later decides she cannot make it that day and another appointment is scheduled for the following month. The next day, the patient calls again saying she is not able to make the second appointment, either. After speaking with the receptionist, she decides to reschedule for an earlier appointment because her tooth is starting to hurt.
-Explain three concepts to consider when developing strategies for treating her. Provide examples.

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The receptionist receives a call from a prospective patient who states that she has not been to the dentist for years and knows that she needs treatment. The receptionist makes an appointment for her; however, the patient later decides she cannot make it that day and another appointment is scheduled for the following month. The next day, the patient calls again saying she is not able to make the second appointment, either. After speaking with the receptionist, she decides to reschedule for an earlier appointment because her tooth is starting to hurt.
-Explain three concepts to consider when developing strategies for treating her. Provide examples.

The Receptionist Receives a Call from a Prospective Patient Who