During holiday periods, Consolidated Department Store wraps numerous small gifts and stocks them for sale. From the customers' perspective, the gift wrapping is a(an)
A) value-added activity.
B) unnecessary activity.
C) business-value-added-activity.
D) cost driver.
E) non-value added activity.

Question

Quizplus · Accepted Answer

Value-added activities enhance the product or service for the customer, making it more desirable or useful. Gift wrapping during holidays adds value to the purchase by saving customers time and effort, making it a value-added activity.

During Holiday Periods, Consolidated Department Store Wraps Numerous Small Gifts