For an activity to be value-added,
A) it must be performed for every transaction.
B) customers must be willing to pay for it.
C) it must make the organization function more effectively.
D) managers must measure and reward it.
E) all of the above.

Question

Quizplus · Accepted Answer

For an activity to be considered value-added, customers must be willing to pay for it. This means the activity directly contributes to the product or service in a way that enhances its value from the customer's perspective.

For an Activity to Be Value-Added