Suppose you are the manager of a hotel. After reading our textbook, you decide to start practicing the "human relations factors of management more so that you have in the past. You begin by paying more attention to your employees and by going out of your way to act interested in what they are doing. Almost immediately, you notice that the performance of your employees improves. According to the discussion in our textbook, this improvement in your employees performance could be referred to as
A) the Peters effect.
B) the Hawthorne effect.
C) employee empowerment.
D) the Mayo effect.
E) the contingency approach.

Question

Quizplus · Accepted Answer

The improvement in employee performance observed after the manager started paying more attention to them can be referred to as the Hawthorne effect. This phenomenon occurs when individuals modify an aspect of their behavior in response to their awareness of being observed. The term originates from a series of experiments conducted at the Hawthorne Works plant in the 1920s and 1930s, which found that workers' productivity improved when changes were made to their work environment, including increased attention from supervisors.

Suppose You Are the Manager of a Hotel