Group decision-making is becoming __________ as organizations focus on improving customer service through quality management and push decision-making to __________.
A) less important, higher levels.
B) more important, lower levels.
C) less important, lower levels.
D) more important, higher levels.
E) extinct, higher levels.

Question

Quizplus · Accepted Answer

Group decision-making is becoming more important as organizations aim to enhance customer service through quality management initiatives. This often involves empowering employees at lower levels of the organization to make decisions, thereby pushing decision-making authority down to those who are closer to the customers and daily operations.

Group Decision-Making Is Becoming __________ as Organizations Focus on Improving