Empathy refers to the feeling of trust and confidence in the service personnel.
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Q40: Changing the process by which a product
Q41: Quality can be defined as the degree
Q42: Quality control refers to the actual measurement
Q43: Quality assurance focuses on any activity that
Q44: Total quality management focuses on managing the
Q46: Conformance reflects the degree to which the
Q47: Internal failure costs include the costs associated
Q48: Any costs incurred by an organization because
Q49: Customers who purchase the product or service
Q50: The end user or ultimate consumer who
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