Total quality management focuses on managing the entire organization in a manner that allows it to excel in the delivery of a product or service that meets customer needs.
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Q39: Quality is a measure of operational effectiveness.
Q40: Changing the process by which a product
Q41: Quality can be defined as the degree
Q42: Quality control refers to the actual measurement
Q43: Quality assurance focuses on any activity that
Q45: Empathy refers to the feeling of trust
Q46: Conformance reflects the degree to which the
Q47: Internal failure costs include the costs associated
Q48: Any costs incurred by an organization because
Q49: Customers who purchase the product or service
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